FAQs

We will need the first and last names of everyone in your group along with a unique email address for each person. This information is needed to book the service and to get the required waiver for each client. If this is a surprise for someone in the group, we will work together on emailing them the waiver after the surprise is revealed. A phone number is also helpful for reminders about the service, but not required. We can collect this info on a call, via text or email.

Please understand that cancelling at the last minute does not allow for your therapist to fill their schedule with other clients. The time was set aside for your group. We request 48 hours notice for any cancellations or changes to in home services. Late cancellations 48 hours to the day of the event will be charged 50% of the service fees. Same day cancellations are charged 100% of the service fees for the group. A credit card will be held on file in the unfortunate event of a late cancellation. The exceptions to this policy are extreme weather or extreme extenuating circumstances. Exceptions are on a case by case basis and will result in a credit to the group organizer in the amount of part of the cancellation fee to be used at a later date.

Each massage therapist is different, but generally 5 to 6 hours of massage is our maximum. Treatment times can/will be varied to accommodate the therapist and group size.

This will vary greatly depending on the services scheduled. We'll create an itinerary that suits the needs of the group/event. For table massage service the therapist will arrive about 20 minutes before the first scheduled appointment time to unload and set up. If the in home sessions are for 2-5 people, your appointment times will be back to back. About 10 minutes is needed between clients to change the table. If there are 5-12 in your group, a second massage therapist will assist and the appointment times will overlap. It takes us about 15 minutes to break down and collect payment if needed.

For table massage sessions, a space of 8 feet by 12 feet is requested. Most homes can accommodate this, but sometimes furniture needs to be pushed aside for the sessions. Please move furniture before the scheduled arrival time. A room with a door is ideal, but not required. For mini spa services like our foot and scalp treatment, it is best to have the client(s) on a comfortable couch or chair, just out of the way of other festivities.

Yes, a couple! We love creatures, but pet allergies for our following clients are a concern. Please plan to have pets contained and away from the therapist's supplies and work area. The practitioner will need access to a bathroom and sink. If available, use of a microwave to warm a heat pack is also appreciated.

Each client session will start by discussing their needs and creating a plan for the massage or other service. For table massage, clients will be professionally draped at all times and the massage therapist will step out of the room to ensure your privacy when getting on/off the table. After each session the massage table linens are changed and surfaces and implements sanitized. Other services may need additional clean up and resetting for the next client.

Cash or major credit card processed through Square.  If not prepaid, payment must be made at time of service.